Shipping & Returns

Shipping Policy

Shipping destinations:

  • We ship to all PIN codes in India.

 

Shipping duration:

  • Our order processing duration is 2 to 5 days, before we ship to you. However this duration may change due to various factors.

  • Delivery duration by the courier company depends on location, shipment method and other factors.

 

Shipping mode and charges,

  •   We ship through India post        

        Shipping charges depends on the total weight of the products in your order.

        For COD orders, India Post postman will ask for VPP handling charges while delivery, addition to the COD amount.

        VPP handling charge is 5% of COD amount.

Return & Exchange Policy

 ORDER CANCELLATION

   An order cancellation request can be raised within 24 hours from the time of placing the order, by sharing us an email to support@milletmandi.in with your Order ID and the reason for cancellation. Alternatively, you can contact us through WhatsApp also. (our WhatsApp number is 63805 71764 )

   All orders are automatically processed and sent for shipment as soon as they are ready. 

   Once the order is shipped from the warehouse, it cannot be canceled.

    If you cancel your order AFTER it has been shipped, please follow our Refund Policy.  The cancellation will be treated as a Return.

    For the pre-paid orders, after the refund is initiated at our end, it will take around 7 working days for Razor Pay to credit money back to your account.

 RETURN

        All our products are non-returnable.     

        However, If the customer receives a faulty product then he or she can raise the return request.

     Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange

      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

.

       As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. 

Shipping back to us

        To return your product, you should mail your product to:

ASTA Services,

52, 2nd main road, Ashok Nandavanam,

Noombal, Thiruverkadu,

Chennai, India Pin: 600077

         In case of returning the defective product, the shipping charges will be barred by the company; otherwise, customers have to bear the shipping cost'

Exchanges (if applicable)

       We only replace items if they are defective or damaged. If you need to           exchange it for the same item,

       Send us an email at support@milletmandi.in  and

       Send your item to ASTA Services, 52, 2nd main road, Ashok Nandavanam, Noombal, Thiruverkadu, Chennai, India. Pin: 600077

 REFUND (if applicable)

       Refund will be initiated only after we receive the product at our end and QC verification.

  • Pre-paid orders

       After the refund is initiated at our end, it will take around 7 working days for Razor Pay to credit money back to your account.

  • COD orders

        For cash on delivery orders, the refund amount will be settled into the bank account shared by the customer through e-mail.

        In case your query is still not resolved, please write to us at  support@milletmandi.in . We will be happy to help you.